COVID-19 Precautions and Policies

As COVID-19 cases have diminished in our community, and as the state of California has “fully re-opened” as of June 15, 2021, we at the Fairfax Veterinary Clinic are also returning to substantially normal operations. We are so happy to welcome our clients and patients back into our building where we can work together, face to face, to help our pets live happier, healthier, and longer lives. However, nothing is more important than the health and safety of our clients, patients, and staff. Please take a moment to familiarize yourself with our protocols, and the options you have to keep yourself safe depending on your own circumstances and comfort level.

We have instituted the following in order to minimize the risk of virus transmission:

  • You may be asked to wait outside until an exam room is available so as to minimize the numbers of people in our reception and waiting room.
  • “Curbside Service” remains an option. Regardless of the reason for your visit, if you prefer, for whatever reason, to limit your exposure to the public you may remain in your car for curbside service, which we have safely provided throughout the course of the pandemic.
  • If you are dropping off, picking up, need a medication refilled, or are here for a straightforward service or treatment, please consider staying in your car and taking advantage of curbside service so that we can limit crowding in our reception area and so that in-person appointments and service remain available for those who may need it more.
  • We reserve the right to require any person or group of people to wait outside for part of, or in rare cases the entirety of, their appointment, regardless of any implied or stated expectation for an in-person appointment. This right will be exercised if, in our sole judgement, reducing the numbers of people inside is necessary for us to efficiently ensure a safe and healthy environment for our staff and the public.
  • Any client who chooses “curbside service” or who elects to wait outside, or any client who is required to wait outside by our staff, will still have the opportunity to discuss their pet’s care with the veterinarian and to have all of their questions answered, will be able to receive medications or other products, and will be able to take care of charges and any ancillary paperwork from outside.
  • Any person entering our facility must wear a mask. If you do not have a mask we will gladly provide one. If you would prefer not to wear a mask, you may wait outside and take advantage of our curbside service.
  • Clients who are feeling ill should have someone else come in on their behalf.